At medem, we are committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we handle information when you visit our website, medem.ai (the “Site”).
This policy applies only to our public website. Data processed through medem’s services under a customer agreement is governed by the applicable Master Services Agreement, Data Processing Agreement, or Business Associate Agreement, not this policy. Where medem processes protected health information on behalf of a covered entity or business associate, that processing is governed by a written Business Associate Agreement and the applicable customer agreement, and is outside the scope of this policy.
1. Information We Collect
We collect information only when you voluntarily provide it, such as when you request a conversation, book a demo, or contact us. This may include:
- Name
- Organization and role
- Work email address
- Type of organization
- Any message or details you choose to include
We also collect limited technical and usage data through cookies and similar technologies, including IP address, browser type, pages viewed, and general usage patterns. Cookies are small data files commonly used as anonymous identifiers; you can set your browser to refuse cookies or alert you when one is being sent, though some features of the Site may not work fully if you decline. We do not currently respond to browser “Do Not Track” signals.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry or demo request
- Communicate with you, including follow-up about our products and services
- Analyze website usage trends to improve the experience
- Meet our legal and regulatory obligations
We do not use information submitted through our website to train AI models.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share it in the following circumstances:
- With Service Providers: We may engage third-party companies to help operate the Site, deliver services on our behalf, or analyze how the Site is used.
- For Legal Reasons: We may disclose information where required by law or in response to a valid request from a public authority.
4. Data Security
We treat the security of your data as a priority and apply appropriate technical and organizational measures to protect it against unauthorized access, use, or disclosure. No method of transmission over the internet or of electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain contact information submitted through the Site only as long as needed to respond to your inquiry or maintain our business relationship with you. We retain technical and usage data collected through cookies and similar technologies for a reasonable period to support the purposes described in this policy.
6. Your Rights
Depending on your jurisdiction, you may have rights over your personal data, including:
- The right to access, update, or delete your personal information
- The right to rectification
- The right to object to processing
- The right to data portability
- The right to withdraw consent
To exercise your rights, contact us at privacy@medem.ai.
7. Children’s Privacy
Our Site is intended for business use and is not directed to individuals under 18.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any change by posting the new policy on our website and updating the effective date. Please review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
medem Inc. 600 17th St, Suite 2800 South, Denver, CO 80202 Email: privacy@medem.ai